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General

9

01. Programs
02. Enrollment, Payments, and Memberships
03. Refunds and Credits
04. Student Rights and Responsibilities
05. Teacher Rights and Responsibilities
06. Privacy and Data Protection
07. Service Suspension or Termination
08. Support and Communication
09. Holidays and Time Off Policy

Private Tutoring

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01. Class Scheduling
02. Class Rescheduling Policy
03. Class Cancellations
04. No-Shows
05. Subscription Pauses
06. Teacher Replacement
07. Subscription Renewal
08. Private Classes Refund Policy
09. Cancellation of Subscription

Group Classes

10

01. Group Structure
02. Enrollment, Trial & Subscription Access
03. Booking, Attendance & Missed Classes
04. Schedule Variability & Instructor Availability
05. Participation & Conduct Requirements
06. Level Placement & Progression
07. Technical Requirements
08. Unlimited Plan Usage Expectations
09. Pauses and Cancellations (Group Classes)
10. Refund Policy

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Private Tutoring

Private Tutoring

01. Class Scheduling
02. Class Rescheduling Policy
03. Class Cancellations
04. No-Shows
05. Subscription Pauses
06. Teacher Replacement
07. Subscription Renewal
08. Private Classes Refund Policy
09. Cancellation of Subscription

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