4.1 Expected Conduct and Behavioral Standards #

SpanishVIP is committed to maintaining a respectful, safe, and professional learning environment across all programs.

All students are expected to conduct themselves appropriately during classes, communications, and interactions with teachers, staff, and fellow students.

The following behaviors are strictly prohibited:

• Offensive, abusive, or inappropriate language
  
• Harassment, bullying, or intimidation
  
• Discrimination of any kind
  
• Xenophobic or derogatory remarks
  
• Sharing or displaying sexual, violent, extremist, or explicit political content
  
• Repeated interruptions or disruptive conduct
  
• Recording classes without authorization
  
• Sharing personal information about others without consent
  

Students must:

• Join sessions on time
  
• Keep their cameras on during live sessions
  
• Participate actively
  
• Follow teacher instructions
  
• Maintain a suitable and distraction-free environment
  

SpanishVIP supports freedom of expression; however, classes are educational spaces intended for language learning. Students must refrain from initiating or engaging in sensitive debates involving politics, religion, controversial public figures, or polarizing current events that may create conflict or disrupt the learning environment.

For children’s lessons, a parent or legal guardian may be required to be present depending on age and circumstances. Parents remain responsible for all communication and decisions on behalf of minors.

SpanishVIP reserves the right to issue warnings, suspend, or permanently terminate access in cases of misconduct.

Serious violations may result in immediate termination without prior warning and without refund.

4.2 Student Rights #

Students enrolled in SpanishVIP programs are entitled to:

• Professional instruction delivered by trained teachers
  
• A respectful and safe learning environment
  
• Protection of personal data in accordance with applicable privacy laws
  
• Clear access to subscription details and program information
  
• Access to official support channels
  
• Equal treatment under SpanishVIP’s non-discrimination principles
  
• The ability to request a teacher reassignment for valid academic reasons
  
• The option to request a certificate of attendance (where applicable)
  

Teacher reassignment requests must be submitted to the Student Success Team and are subject to evaluation and availability.

Recording of classes is strictly prohibited unless explicitly authorized in writing by SpanishVIP and with the consent of all participants.

4.3 Technical Requirements and Student Responsibility #

Students are responsible for meeting the technical requirements necessary to participate in online classes. These include:

• A stable internet connection
  
• A functional camera and microphone
  
• Access to Zoom or any assigned platform
  
• A suitable device (computer or tablet recommended)

Mobile phones are discouraged except in exceptional circumstances.

SpanishVIP is not responsible for missed classes resulting from the student’s connectivity issues, device malfunctions, power outages, or personal technical limitations.

If a student anticipates ongoing technical difficulties, they must inform their teacher for review. However, technical limitations on the student’s side do not constitute grounds for refunds, extensions, or credits.

4.4 Responsibility for Platform Access #

Students are solely responsible for maintaining access to their class links, email inbox, PunchPass (Group Classes), Zoom account, and any other required platforms. Students must:

• Save their class links
  
• Monitor their email regularly
  
• Check spam folders if necessary
  

If access is lost due to forgotten passwords, Zoom issues, inactive accounts, or any other personal limitation, it is the student’s responsibility to resolve it.

Sharing class links, teacher links, passwords, or SpanishVIP materials with others is strictly prohibited. Reproducing or distributing SpanishVIP content for any purpose outside personal academic use may result in disciplinary action and legal consequences.

If a platform such as Zoom, Academy, or PunchPass experiences a global outage, SpanishVIP will use an alternate platform or reschedule the session when appropriate.